We aim to process your order within 2 working days. Once shipped, delivery typically takes 6–12 working days.

We use sustainable shipping methods wherever possible.

Delivery is free of charge.

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to follow your package via Track & Trace.

You can return your items within 60 days of receiving them. Please ensure the products are unused and in their original packaging. For full details, see our return policy. We will refund the purchase amount within 14 days of receiving and inspecting the returned items in good condition.

We recommend contacting our customer service team, and we’ll be happy to help you find a suitable solution. If returning the item is the preferred option, the return shipping costs will be the responsibility of the customer.

Returns for sale items follow the same conditions as regular items. Please ensure the item is unused and in its original packaging. For full details, please refer to our return policy.

Yes, it’s possible to exchange products as long as they meet our return requirements (unused items in their original packaging). Please contact our customer service team, and we’ll be happy to assist you with the exchange process.

Once an order has been completed, it may be difficult to change or cancel it. Please contact our customer service team as soon as possible, and we’ll do our best to help adjust your order if it hasn’t been processed yet.

Please contact our customer service team as soon as possible. Whether it’s a faulty item, something that didn’t meet your expectations, or a mistaken order, we’re here to help. We’ll make sure you receive a solution that works for you – whether that’s a return, exchange, or compensation.

Yes, we actively work to offer more sustainable products. We carefully select suppliers who use eco-friendly materials and ethical production practices. We are committed to continuously improving our sustainability efforts.

We accept the following payment methods: PayPal, Visa, Mastercard, Maestro, Apple Pay, and Google Pay.

If you have a complaint, please send an email to info@marwoodandpierce.co.uk. Our customer service team is ready to assist you in the best possible way.