Privacy Policy
Privacy Policy – Marwood & Pierce
This Privacy Policy describes how Marwood & Pierce ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website ("the Site").
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any data that can identify you as an individual.
Device Information Examples collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction data Purpose: to ensure the Site is displayed correctly and to perform analytics to improve functionality Source: collected automatically through cookies, log files, web beacons, tags, or pixels Sharing: may be shared with our website platform provider, Shopify
Order Information Examples collected: name, billing and shipping address, payment information (e.g. card details), email, and phone number Purpose: to provide products/services, process payments, arrange delivery, and communicate with you Source: collected directly from you Sharing: shared with Shopify and shipping providers to fulfil your order
2. Using Your Personal Information
We use your personal information to: Fulfil orders and provide services Communicate with you Screen orders for fraud or risk Comply with legal obligations Provide marketing communications (where consent is given)
3. Sharing Personal Information
We only share your information with trusted partners as necessary to operate our business: Shopify (e-commerce platform) Payment processors (e.g. Stripe) Delivery couriers (e.g. Royal Mail, DPD) Customer service tools (e.g. email support) Authorities or regulators where required by law
4. Retention of Data
We retain your personal information only as long as necessary to fulfil the purposes outlined above or to comply with legal, regulatory or accounting obligations. For example, order information may be retained for tax and accounting purposes.
5. Your Rights (UK GDPR)
If you are a UK resident, you have the right to: Access the personal data we hold about you Request correction of inaccurate information Request erasure of your data Object to processing based on legitimate interests Withdraw consent at any time (for marketing) Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at: info@marwoodandpierce.co.uk
6. Cookies
Our site uses cookies to recognise your browser, track your activity, and enhance your browsing experience. You can manage cookie preferences in your browser settings. A cookie notice is displayed upon your first visit in compliance with the Privacy and Electronic Communications Regulations (PECR).
7. Do Not Track
Please note that we do not alter our data collection or usage practices when we see a Do Not Track signal from your browser.
8. Changes
We may update this policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on this page.
9. Contact
If you have any questions or would like to make a complaint, please contact us by email at: info@marwoodandpierce.co.uk
Alternatively, you can write to: Marwood & Pierce, Customer Service, [Insert UK Office Address if applicable]